> For the complete documentation index, see [llms.txt](https://guide.mypayoffpro.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.mypayoffpro.com/faq.md). # FAQ ## Getting set up ### Do I need my mortgage statement? For an existing mortgage, yes. Step 3 of setup asks for your monthly payment and how it splits into principal and interest, and the two parts have to match the total to within a dollar. All three figures are printed on your statement. For a new mortgage you only need the amount, the rate and the term. ### I picked the wrong path. Can I switch? Not without losing your data. The only route between the new-mortgage and existing-mortgage paths is Restart Setup, which erases your loan and everything logged against it. Read the warning in [Settings](/settings.md#restart-setup-erases-everything) before you touch it. ### Why can I not set a start date for a new mortgage? A new mortgage starts now, so the app uses the current month. If your loan started in the past, you are on the wrong path. Use the existing-mortgage option. ### What does "Current Balance (After Payment)" mean? The amount you still owe once this month's payment has been applied. Not the figure from before the payment. Getting this wrong throws off everything downstream, so check your statement rather than estimating. ### Why does the app want principal and interest separately? Because that is what tells it where your loan actually sits on its curve. Two people with the same balance and the same rate can be in very different places, and the split between principal and interest is what reveals which. ## Extra payments ### Does PayOff Pro send money to my lender? No. You pay your lender directly, through whatever you already use. PayOff Pro tracks the payment and shows you what it did to your date. Log it here after you have sent it. ### How do I add an extra payment? Fastest way: tap the green **+** on [Home](/home.md). Or open the [Schedule](/schedule.md) tab, tap a month row, and tap **Add Extra Payment**. Or ask Siri to log a payment. ### I entered the wrong amount. How do I edit it? You cannot edit an extra payment. Delete it and add a new one with the correct figure. Open the Extra Payment sheet, tap **Manage Extra Payments**, find the entry and delete it. Then add it again. ### Why can I not delete a payment from an earlier month? Past months are locked, so your history stays intact. You will see a small lock instead of a delete control. ### What is the difference between one-time and recurring? One-time logs a single payment. Recurring logs a commitment: a set amount, repeating monthly, quarterly or yearly, for a length you choose. Use recurring only for money you are genuinely going to send. ### The app refused my payment. Why? Most likely the amount was larger than what you actually owe. The app declines rather than letting your schedule go past zero. ## Your numbers ### Why do the figures differ slightly from my lender's statement? Calculations use banker's rounding. Figures may differ from your lender's statement by up to a cent. Future dates and amounts are projections for planning, not financial advice. Always verify final terms with your lender. ### Why is so much of my payment going to interest? That is how mortgages work. Interest is charged on what you still owe, so early payments are mostly interest and late payments are mostly principal. Extra payments attack the balance directly, which is why a small amount early is worth far more than the same amount later. Open the [Progress](/progress.md) tab and pick **Interest** to see exactly where each year's money went. ### What do the milestone percentages measure? Principal paid, not time elapsed. See [Milestones](/milestones.md). ### Do What-If scenarios change my loan? No. What-If is a sandbox for testing an idea. Nothing you calculate there is saved to your loan. To make something real, log an extra payment on the [Schedule](/schedule.md) tab. ### Why do the What-If tiles show numbers that are not mine? The small figures on the three tiles are examples showing what each strategy does. Open a tile and run it and you get your own numbers. ## Screens and navigation ### Why does the Schedule tab hide my past payments? **Active Only** is on by default, which hides months you have already paid so you are looking at what is ahead. Turn it off to see your whole history. ### A celebration card appeared over a screen that was not Milestones. Is that a bug? No. Milestone celebrations appear wherever you happen to be when you cross the line. Below 100%, tap outside the card to dismiss it. At 100% it takes over the screen. ### When does Year in Payoff work? After December 31, once the year holds a few months of payments. It lives on the [Progress](/progress.md#year-in-payoff) tab. ## Data and privacy ### Where is my data stored? On your iPhone. Nothing about your loan needs to leave the device for the app to work. ### How do I move to a new iPhone? Back up first. In [Settings](/settings.md#back-up-my-data), tap **Back up my data** and save the file somewhere you can reach from the new phone. On the new iPhone, install the app, then use **Restore from a backup**. ### Is the backup file encrypted? No. Anyone you send it to can read your mortgage details and your name. Keep it somewhere private. ### I restored the wrong backup. Can I undo it? Usually, yes. **Put my old data back** in Settings reverses your last restore. That row appears only while the safety copy still exists on your device, and your iPhone can clear it at any time. If you need to undo a restore, do it straight away. ### Can I get my schedule out of the app? Yes. **Export Report** in Settings, or the export button on the [Schedule](/schedule.md) tab, produces a consolidated report as PDF or CSV. It contains sensitive financial information, so store it somewhere safe. ## Subscription ### What does a subscription include? The whole app. Every tab, every card, every screen. There are no tiers and no add-ons. ### How do I cancel? Through your App Store account settings, not inside the app. Settings has a **Manage Subscription** row that takes you there. ### I paid but the app is asking me to subscribe. Tap **Restore Purchases**. It appears both on the subscription screen and in Settings under **Manage Subscription**. It checks your Apple ID for a previous purchase and restores it. ### Where do I see prices? On [mypayoffpro.com](https://www.mypayoffpro.com) and in the App Store, where they are always current. ## Still stuck Open **Settings**, then **Help & FAQ** for the in-app answers, or **Contact Support** to send a message. Describe what happened and, if it helps, include your device information. The team typically responds within a day. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://guide.mypayoffpro.com/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. 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